FAQs

Which countries do we deliver to?

We ship worldwide! We’ve partnered with leading postal carriers and shipping services that operate across more than 200 countries and islands around the world. Our international orders are delivered within roughly 8-16 business days and most importantly, we are pleased to be able to provide FREE Shipping on ALL orders!

What is the delivery charge?

NordicWallCanvas.com provide all our customers with FREE Shipping on ALL orders!

When can I expect my delivery?

Standard delivery times for our FREE Shipping service are roughly 8-16 business days (depending on your location and local postal service). We ship directly from our print factories, customer can track package online.

What about Express Delivery?

We always arrange to use express delivery service for all products to deliver fastest to Customers. In some cases of oversize or overweight we may have to use normal delivery services, the shipping time will varies from 25 to 45 days.

Due to the current Covid19 situation, the delivery time may take longer than usual.

Why are some products out of stock?

There are some products out of stock temporarily on our website. However, you can contact us if you like a product is marked with out of stock status, we can resume back to normal quickly.

What is your Returns Policy?

Our returns policy lasts 15 days. If 15 days have passed since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and packaged as new in the original packaging. To request a return, please send email to Services@nordicwallcanvas.com.

What is your Cancellation Policy?

Upon purchase of your order, you will be given up to 4 hours to cancel your order. We will provide you a full refund if required if you cancel your order within the first 4 hours.

How do I report a Copyright concern?

If you are an existing copyright holder and consider that prints on our site may be infringing your work, you can request a take-down of the material by sending email to us: Services@nordicwallcanvas.com with these detail information:

  1. Your contact information.
  2. Links of your original work.
  3. Description of the original artwork copyright.
  4. Links to the allegedly infringing work.

How can I get in touch with Support?

To reach out to us with any questions, support or assistance with your order, please chat or send email to  Services@nordicwallcanvas.com. We aim to respond to all customer within 1 working day.